Resume

Provides leadership for the strategic utilization and operation of multiple technology products and services within the college environment. Responsible for leading and developing a team of managers and/or staff to ensure that talent and resources are aligned in support of college goals and objectives.

Led in high level and complex technical support and troubleshooting of server and computer issues. Applied a thorough understanding of policy, security, and best practices to recommend and implement innovative hardware and software solutions.

Performed Active Directory and Exchange account creation and administration functions concentrating on best practices and security. Analyzed current IT procedures and technologies to suggest improvements to increase efficiency and security. Provided time weekly to IT staff for informal training sessions. Managed development of a computer lab website that integrates software, hardware, and usage statistics.

Transitioned 2000 users from Avaya Definity G3i PBX to Cisco CallManager. Managed 350 IP phones on Cisco CallManager and 400 analog lines connected to voice gateways. Managed Callegra UC voice mail system for 2000 users. Tested and deployed 200 desktop machines using Windows 7 and Server 2008 to a new AD domain by designing the OU structure, Group Policies, and Security Groups. Managed student workers who aid in various lab maintenance, testing and deployment tasks.

Built, tested, and deployed machine images using Symantec Ghost for faculty, staff, and computer labs. Provided support and training on software and hardware for faculty and staff. Supported Network Analyst to transition from Novell Netware to Windows Active Directory. Assisted with creation and testing of AD Group Policies and Security Groups. First level Help Desk phone and desktop support.